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Teleservice Representative – Social Security Administration – Salinas, CA Job – Closing 1/26/15

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Teleservice Representative (Spanish)

Agency: Social Security Administration

Job Announcement Number: DEU-SC1305684-15-AXB

SALARY RANGE: $33,802.00 to $43,947.00 / Per Year
OPEN PERIOD: Tuesday, January 20, 2015 to Monday, January 26, 2015
SERIES & GRADE: GS-0962-04
POSITION INFORMATION: Full Time – Permanent
PROMOTION POTENTIAL:

8

DUTY LOCATIONS: Many vacancies in the following location: Salinas, CA
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WHO MAY APPLY: United States Citizens
SECURITY CLEARANCE: Not Applicable
SUPERVISORY STATUS: No

JOB SUMMARY:

Do you have a desire to:

  • Help SSA manage its Social Security programs, analyze and solve problems?
  • Advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people’s lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Contact Representatives (Teleservice Representatives) contribute to the Agency’s mission through direct and personal service to the public. This involves speaking with customers by telephone through SSA’s National 800 number to provide information on SSA laws, rules and regulations, obtaining information in order to determine eligibility for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.

This position is located in the Salinas Teleservice Centere at 100 East Alvin Drive, Salinas, CA.

NOTE: This position is being filled on a full-time, permanent basis.
This vacancy is also announced at the GS-5, GS-6, and GS-7 grade levels at vacancy number:
DEU-SC1305712-15-AXB. Selections will be made from either announcement. You may apply to both announcements for consideration at the different grade levels. Additional selections may be made within six months from the closing date of the announcements.

This is a career-ladder position leading to the GS-8 grade level.

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • S. Citizenship Required
  • Selective Service Registration. See Other Information tab.
  • Security and/or Background Investigation Required
  • Selectees are required to serve a one year probationary period.
  • Must pass Meet-and-Deal panel interview.
  • Selectees are required to complete a 11-13 week technical training class.
  • Relocation expenses will not be paid.

DUTIES:

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Teleservice Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs.
Click here to view a video about this position.

QUALIFICATIONS REQUIRED:

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All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:

For GS-4: 52 weeks of full-time general experience performing progressively responsible clerical, office, or other work that indicates ability to acquire competencies needed to perform the duties of the position.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

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